Technical Support

We at iWinSoft are very proud of our excellent reputation for customer service and support. Please email us with any questions or comments. Customers emails are answered promptly and most support issues are resolved the same day.
Please Read First:
Before contacting us for personal support please:
Read our FAQs (Frequently Asked Questions).
Make sure you are using the latest version.
If you still can't solve your problem, please contact our support team, do remember to send us the information: Version number, Operating System version, and The error message.

FAQ about the Products
CD/DVD Label Maker for Mac FAQs
Barcode Maker for Mac FAQs

Purchase FAQs
Order and Registration Support

What are the contact details for the ordering process ?

Our orders are processed by RegNow, a leading ecommerce provider:
Register Now
P.O. Box 1816
Issaquah, WA 98027

Phone: 1-877-353-7297 (US), +1 952 646-5331 (International)
Fax: 1-800-442-3172 (US), +1 952-646-5604 (International)

I am having trouble placing my order. What do I do?

Please us the RegNow customer service site at or contact them via the above phone numbers.

How many licenses do I need to purchase?

A single licensed copy of any iWinSoft application allows you to install that application on 1 PC. If you wish to install the application on more than 1 PC then multiple licenses can be purchased.

Large discounts are available when purchasing multiple licenses. See the order page of each application for details.

I've lost my license code details.

This information can be retrieved at RegNow's order lookup page:

Where is my serial number?

Shortly after placing your order, you should receive an e-mail containing the serial number ( License code ) for the product that you purchased.
or, Online serial number lookup is available. you'll be able to view detailed information about your order right online!

Other Order Questions

Please send all order and registration questions to
We try to answer all our support mail within 12 hours and most of the time much sooner than that! We aim to respond to all emails as promptly as possible.